Enterprise Resource Planning

Over the summer we rolled out an Enterprise Resource Planning (ERP) system. The aim of this system is to automate many of the day to day tasks we deal with at a company level and reduce the chance of miscommunication between employees.

The system we use is broken down into “Projects” and “Issues”. A Project is what the bigger picture would be, for example, travelers, new engineering test releases, sales orders, etc. An Issue is a single instance of the project, such as a single traveler for a specific part, a new test for a part, or a sales order. Although our ERP system is still a work in progress, we have currently moved our traveler system for testing parts to a digital system and as a result have improved productivity by streamlining the process.

To accomplish the traveler system, multiple databases have been created that contain our commonly used setups for hardware, software, and testing. This information is then automatically populated into the travelers. This allows the test engineers to speed up the initial stages by having all the information they need available to them instead of having to ask the engineers for the appropriate setup information. We have also integrated several tablets into the system to allow for the digital traveler to travel (move) with the parts from station to station, in a way similar to how the paper travelers moved with the parts.

The databases from the travelers play into the engineering test releases as well. Prior to this system there was never a clear database that was updated with all the approved hardware configurations. When the engineers completed tests, these tests were released to their standards without a universal internal standard. To help with the population of the database another project was created to keep track of these tests.

The sales order Project prompts whomever is processing the customer order for the basic information about the order and then sends this information to the next person to work on the order. After the information is entered into the system, an automatic email is generated and sent to the customer informing them that their inquiry has been received and an update with specifics about their order being processed will be sent soon. With this system all of our sales orders are presented in one place with the date they were received and entered, as well as reminders being sent to key people to follow up on the progress of these orders if they aren’t handled in a timely manner.

There are still more tasks being automated and moved to the ERP system daily, but, overall, we have had a good start. As time goes on more and more of our daily life at Tekmos will take on a streamlined and automatic approach, making a massive quality of life improvement.